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Help & Support

Answers to the common questions, and a real person when those don't cover it.

Contact us

Say what you were doing, what you expected and what happened, plus your device and the version shown at the bottom of Settings. A screenshot helps. We read every message.

Common questions

How do I sync between my phone and computer?
  1. Open Settings and tap Create a free account.
  2. Continue with Apple, or enter your email and type in the code we send you.
  3. On your other device, sign in the same way.

Everything you tracked as a guest comes with you.

I didn't get my sign-in code
  • Check your spam or junk folder, and that the address is spelled right.
  • Codes can take a minute to arrive. You can ask for a new one after 30 seconds.
  • Each code works once and expires after 10 minutes.
Can I use a password instead of a code?

Yes. Once you're signed in, open Settings, tap your account, and choose Add password. Next time, pick Sign in with a password instead. If you forget it, sign in with a code and set a new one.

What does the AI do, and can I turn it off?

It sorts new habits and explains why and when they fit your day, writes a short weekly summary, and gives coaching and exercise form tips. It's off until you allow it, and Settings → AI features turns it on or off anytime. Everything else works without it.

AI answers are general wellness guidance, not medical advice. For questions about medications or a health condition, ask your doctor or pharmacist. See what the AI sees.

Does it work offline?

Yes. Check-ins save on your device and sync when you're back online. AI features need a connection.

How do I get my data out?

Open Settings and tap Export History (CSV) for a spreadsheet, or Backup for a complete copy you can bring back later with Restore.

How do I delete my account?

Open Settings, tap your account, then Delete account. Your account and everything it synced are deleted, and Sign in with Apple access is revoked. To also clear this device, use Settings → Privacy & Your Data → Delete all my data.

How do I add r3cent to my iPhone's home screen?

Open r3cent.com in Safari, tap the Share button, then Add to Home Screen. It opens full screen like an app and works offline.